Alert Management console.
Intelligent alert triage, prioritization, and workflow management for AML compliance
Overview
Our Alert Management module provides intelligent handling of AML alerts from detection through resolution, optimizing analyst productivity.
Weighted, multi-factor priority scoring surfaces the highest-risk alerts first, while skill-weighted assignment routes alerts to the right analysts based on type, risk level, and expertise.
Comprehensive dashboards provide real-time visibility into alert queues, analyst workload, and processing metrics to support SLA compliance.
Key Features
Comprehensive alert management capabilities
Intelligent Prioritization
Weighted scoring across eight factors surfaces high-risk alerts and reduces time spent on low-risk items
Alert Queues
Configurable queues organize alerts by type, risk level, and assignment status
SLA Monitoring
Real-time tracking of processing times with escalation for approaching deadlines
Bulk Actions
Process multiple related alerts together with bulk disposition and documentation
Investigation Tools
Built-in tools for customer research, transaction analysis, and evidence gathering
Disposition Workflow
Structured workflows ensure consistent documentation and appropriate escalation
Key Benefits
Integration Points
How Alert Management connects with the systems around it — the detection sources that feed it, the destinations it hands off to, the APIs it exposes, and the jobs that keep queues current.
- Transaction monitoring
- Screening systems
- Rule & scenario detections
- Periodic rescreening
- Case management
- Regulatory reporting
- Analytics platform
- Alert management API
- Case management API
- Transaction bulk-ingest API
- Priority recalculation
- SLA monitoring
- Workload balancing
Performance Metrics
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Use Cases
Where alert management does its work across the AML operation.
Transaction Alerts
Manage and investigate alerts from transaction monitoring systems
Screening Matches
Review and disposition matches from sanctions and PEP screening
SLA Escalations
Automatically escalate alerts that approach or breach their SLA, with multi-level escalation paths and a complete escalation history
Frequently Asked Questions
How does alert prioritization work?
A configurable weighted formula combines eight factors — including risk score, customer profile, alert type, and severity — to calculate each alert's priority. The logic is deterministic and fully explainable to examiners.
Can we customize alert workflows?
Routing rules, assignment strategies (round-robin, skill-weighted, pinned), SLA thresholds, and escalation levels are all configurable.
How are alerts assigned to analysts?
Alerts can be auto-assigned based on rules (expertise, workload) or manually assigned. Managers can reassign as needed.
What happens when SLAs are at risk?
The system sends automated escalations to supervisors and can reprioritize alerts approaching their deadlines.
Can alerts be grouped together?
Yes, related alerts can be linked or consolidated for joint investigation, with bulk disposition capabilities.
How is performance measured?
Dashboards track metrics including throughput, handling time, SLA compliance, and quality scores at individual and team levels.
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