Overview
Our Alert Management module provides intelligent handling of AML alerts from detection through resolution, optimizing analyst productivity.
Machine learning-powered prioritization surfaces the highest-risk alerts first, while automated workflows route alerts to the right teams based on type, risk level, and expertise.
Comprehensive dashboards provide real-time visibility into alert queues, analyst workload, and processing metrics to ensure SLA compliance.
Key Features
Comprehensive alert management capabilities
Intelligent Prioritization
ML-powered scoring surfaces high-risk alerts and reduces time spent on low-risk items
Alert Queues
Configurable queues organize alerts by type, risk level, and assignment status
SLA Monitoring
Real-time tracking of processing times with escalation for approaching deadlines
Bulk Actions
Process multiple related alerts together with bulk disposition and documentation
Investigation Tools
Built-in tools for customer research, transaction analysis, and evidence gathering
Disposition Workflow
Structured workflows ensure consistent documentation and appropriate escalation
Key Benefits
Improved Efficiency: Intelligent prioritization helps analysts focus on high-risk alerts first
Faster Processing: Streamlined workflows reduce time from alert generation to disposition
Better Coverage: SLA monitoring ensures all alerts are reviewed within required timeframes
Consistent Quality: Structured workflows ensure thorough investigation and proper documentation
Workload Balance: Automatic assignment distributes work evenly across the team
Audit Ready: Complete audit trails document every action taken on each alert
Integration Points
Inputs
Transaction monitoring
Screening systems
Fraud detection
External data sources
Outputs
Case management
Regulatory reporting
Analytics platform
APIs
Alert ingestion API
Disposition API
Queue management API
Scheduled Jobs
Priority recalculation
SLA monitoring
Workload balancing
Performance Metrics
50%
Faster Processing
Reduction in average handling time
90%
SLA Compliance
Alerts processed within deadline
60%
Productivity Gain
Increase in analyst throughput
24/7
System Uptime
Platform availability guarantee
Use Cases
Transaction Alerts
Manage and investigate alerts from transaction monitoring systems
Screening Matches
Review and disposition matches from sanctions and PEP screening
Fraud Investigations
Coordinate investigation of fraud alerts with AML compliance