Overview
Our Workflow Automation solution eliminates manual bottlenecks and ensures consistent handling of compliance tasks across your organization.
Intelligent routing assigns work based on skills, capacity, and case characteristics. Automated escalation ensures nothing falls through the cracks.
Configurable approval chains enforce proper authorization while maintaining process efficiency. SLA monitoring tracks performance against targets.
Key Features
Comprehensive automation capabilities
Smart Routing
Automatically assign work based on skills, capacity, and case complexity
Approval Chains
Configurable multi-level approval workflows with role-based permissions
Escalation Rules
Automatic escalation based on SLAs, risk levels, or other triggers
Task Automation
Automate repetitive tasks like notifications, updates, and data enrichment
SLA Monitoring
Track processing times against targets with early warning alerts
Workflow Builder
Visual designer for creating and modifying workflows without coding
Included Modules
Core components powering your workflow automation
| Module | Included | Purpose |
|---|---|---|
Workflow Automation |
Core engine for building and executing automated workflows | |
Alert Management |
Automated routing and processing of compliance alerts | |
Case Management |
Workflow-driven case management and approvals | |
Client Lifecycle Management |
Automated client lifecycle processes and reviews | |
Transaction Monitoring |
Optional |
Optional: Automated transaction monitoring workflows |
Sanctions & Watchlist Screening |
Optional |
Optional: Automated screening and rescreening workflows |
How It Works
End-to-end workflow automation process
Design Workflows
Create workflows using the visual designer
Drag-and-drop workflow builder
Define triggers and conditions
Configure actions and notifications
Step 1
Trigger Execution
Workflows activate based on defined triggers
Event-driven triggers
Scheduled execution
Manual initiation options
Step 2
Route & Assign
Intelligent task routing to appropriate handlers
Skill-based assignment
Workload balancing
Priority-based queuing
Step 3
Process & Approve
Execute tasks with built-in approvals
Multi-level approval chains
Parallel and sequential processing
Automated decision points
Step 4
Monitor & Optimize
Track performance and continuously improve
Real-time dashboards
SLA tracking and alerts
Process analytics
Step 5
Key Benefits
Increased Efficiency: Automation reduces manual work and speeds up processing
Consistency: Standardized workflows ensure consistent handling across teams
Visibility: Real-time tracking of work status and bottlenecks
Accountability: Clear assignment and audit trails for all tasks
Scalability: Handle volume increases without proportional staff growth
Flexibility: Easily modify workflows as requirements change
Integration Capabilities
Inputs
Workflow definitions and rules
Event triggers and conditions
User assignments and permissions
SLA configurations
Outputs
Task assignments and notifications
Workflow status updates
Performance metrics and reports
APIs
Workflow execution API
Task management API
Status and metrics API
Scheduled Jobs
Scheduled workflow execution
SLA monitoring and escalation
Workload rebalancing
Performance Metrics
70%
Efficiency Gain
Reduction in manual processing time
50%
Cost Reduction
Lower operational costs through automation
100%
SLA Compliance
Tasks completed within target timeframes
99%
Audit Trail
Complete documentation of all workflow actions
Use Cases
Customer Onboarding
Automate the entire onboarding process from application to approval, including document collection, verification, screening, and risk assessment with parallel processing where possible.
Alert Investigation
Route alerts to appropriate analysts based on type and complexity, enforce investigation procedures, track SLAs, and escalate overdue items automatically.
Periodic Reviews
Schedule and manage periodic customer reviews with automated task creation, document requests, and approval workflows based on customer risk level.