Case Management workspace.
Full investigation lifecycle from detection to SAR preparation with evidence tracking
Overview
Our Case Management module carries every investigation through its full lifecycle — from detection to SAR filing — with complete evidence tracking at each step.
Confirmed alerts and matches flow into a single workspace where investigators attach evidence, record decisions, and move the case from detect, to investigate, to file. Every action is captured as it happens.
Complete audit trails document every case decision for regulators, and resolved investigations feed directly into regulatory reporting for goAML-aligned export.
Key Features
Comprehensive case management capabilities for the full investigation lifecycle.
Case Creation
Open an investigation from a confirmed alert or match, with the originating evidence carried into the case from the first touch.
Evidence Tracking
Attach and version documents, transactions, and notes against each case, so the supporting evidence stays linked to the decision.
Investigation Timeline
Follow the case from detect, to investigate, to file as a single chronological record of every step and the analyst behind it.
Decision & Disposition
Record the outcome of each investigation — escalate, file, or close — with the rationale captured alongside it.
SAR Filing
Resolved investigations move straight into a SAR draft, populating the report from the case data already on file.
Append-Only Audit Trail
Every case action is written to an append-only audit trail — no edit or delete function exists in the application — documenting every decision for regulators.
Key Benefits
Integration Points
How Case Management connects with the systems around it — inbound alerts and evidence, downstream filings, the platform APIs, and the scheduled jobs that feed new work into the queue.
- Alert management
- Screening matches
- Transaction monitoring
- Customer onboarding systems
- Regulatory reporting
- SAR / STR drafts
- Audit archive
- Case management API
- Alert management API
- Reports export API
- Scenario monitoring runs
- Daily risk rescoring
- Periodic rescreening
Performance Metrics
Ready to strengthen your investigation process?
See how our case management workspace can carry investigations from detection to filing with a complete audit trail.
Frequently Asked Questions
How does a case get created?
Cases open from a confirmed alert, screening match, or monitoring escalation. The originating evidence is carried into the case automatically, so the investigation starts with full context.
What evidence can be attached?
Documents, transactions, customer records, and analyst notes can all be attached and versioned against a case, keeping the supporting evidence linked to every decision.
Does it cover the full lifecycle?
Yes. A case moves from detect, to investigate, to file inside one workspace, with each stage recorded on a single chronological timeline.
How does SAR filing work?
Resolved investigations move straight into a SAR draft. Report fields are populated from the case data already on file and exported as goAML-aligned XML through the reporting module.
Is every action audited?
Yes. Every case action is recorded in a complete, append-only audit trail — the application has no function to edit or delete entries — documenting every decision for regulators and supervisory examinations.
How does it fit the rest of the platform?
Case management sits between triage and filing: alerts, screening matches, and monitoring escalations feed in, and resolved cases feed regulatory reporting and the audit archive.
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